Return & Exchange Policy

1. Standard Return & Exchange Policy (For Non-Custom Items)

• Policy: We offer a 30-day, hassle-free return or exchange for standard items (e.g., blank apparel or pre-designed items with no customization).
• Process:
  • You must first submit a return/exchange request through our Contact Us page or by emailing our customer service team.
  • Once your request is reviewed and approved by our team, you will receive instructions and the authorized return address.
  • The item must be unworn, unwashed, and in its original packaging with all tags attached.
• Shipping Costs: Please note that the customer is responsible for the return shipping costs for non-defective items. A refund or exchange will be processed only after we receive the returned item.

2. Warranty for Custom Apparel (e.g., Personalized T-Shirts)

• Process for Defective Custom Items:
  • Contact Us: Please contact our customer service team within 30 days of delivery to report the issue.
  • Provide Evidence: You will be required to provide clear photos or a short video that clearly shows the defect or the discrepancy from your original order. This helps us identify the problem and improve our quality control.
• Resolution Options: Once our customer service team verifies the manufacturing defect, we will promptly offer you a choice of:
  • A full refund to your original payment method.
  • Free re-printing and shipping of a new, corrected item.

3. How to Initiate a Return or Exchange